When getting feedbacks from coworkers, get the 4 commitments from them: 1) Let go of the past, 2) Tell the truth, 3) Be supportive and helpful – not cynical or negative, 4) Pick something to improve yourself – to focus on “improving” and not judging – create a parity and bond.<\/p>\n
The questions to ask for feedback are: Does the subject 1) communicate a vision, 2) Treat people with respect, 3) solicit contrary opinions, 4) Encourage other people’s ideas, and 5) listen to other people in meetings? <\/p>\n
The 4 quadrants, based on x-axis of known or unknown to self and y-axis of known or unknown to others, are 1) Blind spots, 2) Public knowledge, 3) Private knowledge, and 4) Unknowables. <\/p>\n
You can obtain the feedback yourself by 1) Make a list of people’s remarks about you, 2) Turn the sound off – observe the how other physically dealing with you, 3) Complete the sentence exercise, 4) Listen to your own self-aggrandizing remarks, 5) Look homeward (check with your family members).<\/p>\n
About techniques of “apologizing”: say “I’m sorry, I’ll do better in the future” – get in and get out quickly. Do not justify why and explain.<\/p>\n
The next step following apologizing is to advertise that you’re improving – be your own PR person. The classical corporate troubleshooting process 1) assessing, 2) isolating the problem, 3) formulating the solution, 4) getting approval from the top, 5) getting buy-in or agreements from coworkers, 6) getting acceptance from subordinates, 7) implement the solution. Do not skip #4~#5 that most people forget.<\/p>\n
Practice listening and say “thank you” often and then “follow up” (“how am I doing?”). The last step is to practice “feed forward.” Tell people that you’re improving one area and ask for 2 advices and then say “thank you.”<\/p>\n
The rules about “changing”: 1) May not be able to change, 2) Pick the right thing to change, 3) Don’t delude yourself what you really need to change, 4) Don’t hide yourself from the truth you need to hear, 5) There is no ideal behavior, 6) If you measure it, you can achieve it, 7) Monetize the result, create a solution, 8 ) The best time to change is NOW.<\/p>\n
I like the last chapter about imagining yourself being of 95 years old and asking yourself what advises you would give. Most advises you get from people are: 1) Be happy now, don’t wait until you’re old. 2) Treat your friends and family members well; they are the ones surrounding you at your dying bed – not your colleagues. 3) Follow your dreams – best to die trying than to regret not trying. Most people stay at a certain workplace because 1) They enjoy what they’re doing, 2) they enjoy the people they work with, 3) they’re following their dreams. Tips for people managers.<\/p>\n
This is a good book. It’s amazing how subtle the changes need to be to get to the next level; we often think being technical\/knowhow savvy is the critical step, when it’s probably the least of the problem. Marshal Goldsmith as his own “What Got You Here” website<\/a>.<\/p>\n I first got the book from San Jose Library, browsed through it and found it less than interesting. Then I listened to the audio book through Audible and was captivated by the contents. Interesting takeaways: 1. Most people who couldn’t go on higher up in corporate ladder or grow are mostly due to their behavior, … Continue reading Book Review: “What Got You Here Won’t Get You There” by Marshal Goldsmith<\/span> 
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