According to the author, you’re consulting if you don’t have direct ownership of the outcome. In other words, all the staff members of an organization are consulting for their manager, who directly owns the outcome of the results. I think this definition is a bit narrow as most of my staff members in my group owns the results of their respective projects. I may end up to be the only neck to choke if things don’t turn out well. To turn this around, I am a consultant to my manager\/director. In some ways, I am but in others I am not.<\/p>\n
Being “authentic” is critical is the essence of the “Flawless Consulting.” Being a consultant can be a pair of hands, advising on what do do without ownership (owned by direct manager). It’s important to clarify the role in writing preferably.<\/p>\n
The five consulting phases:
\n1) entry\/contracting: get agreement – negotiating wants, dealing with resistance, closing the meeting.
\n2) data collection\/diagnosis: get clear picture
\n3) feedback\/decision-making: decision to act
\n4) implementation: build commitment
\n5) evaluation\/termination: end or recycle to contracting<\/p>\n
Discovery Interview:
\nState purpose
\nDiscuss how data will be used
\nAsk questions and collect data
\nA) If not stuck
\n Summarize the data
\n Ask what the client nees to do to create desire future
\n Give support
\n State next step
\nelse If stuck
\n Re-phrase questions
\n if still stuck
\n Discuss how the interview is going
\n Proceed to (A)
\n If still stuck
\n Move to other issues or terminate the interview.<\/p>\n
On organizing the data:
\n– Review the data
\n– Identify themes
\n– Choose messages
\n– Develop statements
\n– Develop recommendations<\/p>\n
On Feedback meeting: (Percentage of time spent)
\n– Restate the original contract and agenda for this meeting – 5%
\n– Present diagnosis (and recommendation) – 15%
\n– Ask client for reaction to data (and recommendation) – 30%
\n– Halfway through: ask client if the meeting is useful – 10%
\n– Get a decision to proceed – 30%
\n– Test for client concerns about control and commitment. Ask yourself if you got what you wanted. Give support – 10%<\/p>\n","protected":false},"excerpt":{"rendered":"
According to the author, you’re consulting if you don’t have direct ownership of the outcome. In other words, all the staff members of an organization are consulting for their manager, who directly owns the outcome of the results. I think this definition is a bit narrow as most of my staff members in my group … Continue reading Book Review: “Flawless Consulting”<\/span>