This video shows how I fix the common pump problem for the hand soap, face wash, detergent, and shampoo. The pump when first purchased is usually locked to avoid leaking during transport and in display. Often, the pump would get stuck in the locked position despite your best effort to follow the instructions in turning counter-clock-wise to unlock it. The trick is to hold the neck/shoulder of the pump tight and turn the pump in the direction instructed (usually counter-clock-wise). For this particular Clean and Clear Face Wash, I spent more than 30 minutes unlocking it – not easy when I first purchased it.
Just a quick tip for you all, saving you from breaking the pump like I did on the previous one I bought. Enjoy!